សេវាកម្មការស្រាវជ្រាវ និងនវានុវត្តន៍កាលិកបត្រស្រាវជ្រាវការបោះពុម្ពផ្សាយ

Factor Influencing Student Satisfaction with the Academic Environment in Higher Education

Nekrdei Trinh

ACLEDA University of Business, Phnom Penh, Cambodia

Chanrath Thy

ACLEDA University of Business, Phnom Penh, Cambodia

Kanha Touch

ACLEDA University of Business, Phnom Penh, Cambodia

Sreylin Vann

ACLEDA University of Business, Phnom Penh, Cambodia

Kristar Vann

ACLEDA University of Business, Phnom Penh, Cambodia

ISSN: 3078-3771 (Print)

DOI: https://doi.org/10.71215/ars.202653

Keywords: Student Satisfaction, Academic Environment, Teaching Quality Administrative Support Services, Campus Environment.

Published: 2026-07-01

How to Cite in APA Style: Trinh.N., Thy.C., Touch.K., Vann.S., & Vann.K. (2026). Factors influencing student satisfaction with the academic environment in higher education. AUB Research Series, 5, 67-87.

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Abstract

Student satisfaction has become a key indicator of quality and competitiveness in higher education institutions, particularly in rapidly developing educational contexts such as Cambodia. This study investigates the factors affecting student satisfaction with the academic environment at ACLEDA University of Business (AUB). A quantitative research design was employed using a cross-sectional survey administered to 406 undergraduate students. Data were collected through a structured questionnaire measuring four key dimensions of the academic environment: Teaching Quality, Learning Resources and Facilities, Administrative and Support Services, and Campus Environment. Statistical analyses, including reliability testing, correlation analysis, and multiple regression analysis, were conducted using SPSS. The results indicated that all four factors had a positive and statistically significant effect on student satisfaction (p < 0.001). The overall regression model was statistically significant (F = 197.543, p < 0.001) and explained strong explanatory power, accounting for 66.3% of the variance in student satisfaction (R² = 0.663). Among the four factors, Administrative and Support Services emerged as the most influential predictor of student satisfaction, followed by Campus Environment, Teaching Quality, and Learning Resources and Facilities. These findings highlight the critical role of efficient administrative services and a supportive campus environment in enhancing students’ overall academic experience. The study provides valuable insights for university management to prioritize resource allocation and improving service quality in order to enhance student satisfaction, retention, and institutional reputation within Cambodia’s higher education sector.

Authors' Biography

Nekrdei Trinh currently pursuing a Master’s degree in Management Major at ACLEDA University of Business, Cambodia. Her academic and professional interests focus on organizational management and continuous professional development. She holds a position is a staff of Teaching Hour Management Unit ACLEDA University of Business, contributing to the coordination teaching schedules for Master Degree, Calculate Teaching Hour Report and Supporting academic activities workloads.

Chanrath Thy currently is studying Master of Business Administration in Management at ACLEDA University of Business, in 2024 she graduated with a Bachelor Degree of Business Administration in Finance and Banking from the ACLEDA University of Business. She holds the current position as staff of personnel unit at ACLEDA University of Business. Through her role, She’s actively involved in facilitating the recruitment of staff and lecturer to contribute to the effective of educational programs.

Kanha Touch is currently pursuing a Master’s degree in Management at ACLEDA University of Business, Cambodia. She holds a position as Staff of Teaching Hours Management at ACLEDA University of Business. Her academic interests focus on management, organizational operations, and education administration. Through her role, she is actively involved in coordinating teaching schedules and supporting academic activities within the institution, contributing to the effective management of educational programs.

Sreylin Vann is currently, She’s studying a Master’s degree in Management at ACLEDA University of Business. In 2024 she graduated Bachelor Degree of Business Administration in Finance and Banking from the ACLEDA University of Business. She holds a position as Staff of Library Management at ACLEDA University of Business. Through my role, she’s actively involved in promoting library access, searching for books for students and teachers, and printing books for distribution to students.

Kristar Vann is currently pursuing a Master’s degree in Finance and Banking at ACLEDA University of Business. He graduated in 2024 with a Bachelor’s degree in Finance and Banking at AUB. He serves as a Senior Consumer Loan Officer at H.O ABA Bank, where he reviews consumer loan applications, assesses borrowers’ creditworthiness, and supports lending decisions through risk-based analysis. Academic and professional interests include consumer finance, credit risk assessment, and retail banking.

Authorship Disclaimer

The authors are solely responsible for the content of this article. The views expressed herein are those of the authors and do not necessarily reflect the views of the journal, its editors, or the publisher.

AI Use Declaration

The authors declare that artificial intelligence (AI) tools were used only to assist in language editing, grammar improvement, and clarity of writing. All research design, data collection, data analysis, and interpretation of results were conducted by the authors. The authors take full responsibility for the originality and integrity of the content presented in this study.